Moderator: Treigel
Due to the current volume of tickets, the Square Enix Support Centre will be open on Saturday, 31st of August and Sunday, 1st of September.
Please note that only e-mail and chat support will be available during those days.
SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: hello
You: this is my ticket number
SEE Agent Cynthia: As I said I cannot view your ticket right now, please describe your issue to me.
You: My problem is that my PS3 registered the FFXIV collection code in a different service account that my early access service account
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You:
You:
You:
SEE Agent Cynthia: I have forwarded this to our head office. You will be informed, when the issue has been fixed.
You: thanks
SEE Agent Cynthia: Is there anything else I can help you with today?
You: do you know how it usually takes?
SEE Agent Cynthia: Usually it would be quick, but lately everything has been extremely unusual, so I am afraid I cannot give you a timeframe.
You: ok, thanks you Cynthia
SEE Agent Cynthia: Is there anything else I can help you with today?
You: no, thanks Cynthia for your help
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
SEE Agent Cynthia has disconnected.
Dear customer,
We are pleased to be able to provide you with a replacement PlayStation 3 key for the mistaken registeration to the incorrect service account. Please redeem this key through your PlayStation 3 system:
[CÓDIGO PS3]
As this is a one-off resolution, we will unfortunately not be able to accept any further requests for support regarding mistakenly registered service accounts.
Please be aware that the mistakenly registered service account will be cancelled and will become inaccessible.
Kind regards,
The Square Enix Support Centre Team